About

Learn more about me

Robert Šmidák — IT consultant and developer

IT Consultant / Analyst / Developer

My focus is on bridging the gap between technology and people—whether that's by developing applications, optimizing systems, or providing reliable support. I enjoy exploring new technologies and transforming them into practical tools that help organizations streamline processes, improve efficiency, and gain a competitive edge.

Available for freelance projects

Location Bratislava, Slovakia
Freelance Available
Birthday 17 July 1992

View Resume

Skills

Core strengths

Development & Automation

Python, PowerShell, and custom tooling that eliminates repetitive work and reduces human error.

Customer Service

Clear communication with users and stakeholders — kind, proactive, and trusted even across language barriers.

Incident & Critical Management

Major incident coordination, rapid root-cause analysis, and calm leadership under pressure.

English Language

Upper-intermediate B2 — comfortable in international teams, documentation, and client-facing work.

Data Analysis

SQL, Power BI, and log analysis that turn raw data into actionable insights for management.

Presentation Skills

Training sessions, knowledge articles, and clear summaries that help teams adopt new tools faster.

Technical Skills

JavaScript

HTML5/CSS3

Python

PowerShell

Excel & PowerBI

Windows Servers & Active Directory

ServiceNow, Jira and Confluence

ITILv4

Testimonials

What clients & co-workers say

Zsuzsanna Veresné Südy

Zsuzsanna Veresné Südy

Service Desk Leader | Magyar Államkincstár

Robert joined my regional team soon after he joined PwC Slovak office. Although everything (both locally and regionally) was new to him, he was so eager to learn, that his improvement in all fields was amazing. He wanted to participate in any areas offered, and worked on them until perfection. His Google related knowledge level none of us could achieve, although we all started from the same level. Robert was great at Knowledge Management, collecting all the important information about a topic and writing perfect summaries with all the needed details. In customer service he was appreciated by our users as always kind, polite and eager to help. Even with foreign users, where it was more difficult to converse in English not a mother tongue of either, he always made people to trust him and share their pain or questions. Soon he became one of the top agents in the regional team, participating in projects like introducing ServiceNow in PwC CEE, or creating a new Service Catalog for our users. He gave training for users and for his team mates about Google and other topics as well. He is a team player with a strong conscience of the team's well being, but able to work on independent assignments given the opportunity. As he is young, talented and hard working he will be successful in any area he will continue with.

Daniel Krasoň

Daniel Krasoň

ITSM Specialist | Západoslovenská distribučná, a.s.

One of Robert's traits I came to respect the most after 3 years of working together is his proactive behavior. He was always looking for technical issues and improving many of our internal processes of his own volition. He tackled everything with such gumption that even though I was afraid I would never be able to fully keep up with him (and I am not too proud to admit he put my skills to shame many times), I was always glad to have him in our team.

Roman Rác

Roman Rác

Co-Founder of Pulsechecks.sk | Forbes Growclub Mentor

I know Robert from time we both studied at FMUK. He was focused on self-development and proactive approach to IT technologies. We met again last year when I came to PwC. There at first, he was supportive for me from the day one in the company as he recognised me from the school and he was also effective and professional IT support specialist for me as a client-facing consulting staff. All information and tools which was relevant for my job were delivered on time with adequate advise and introduction from his side as a IT support specialist.

Jozef Langer

Jozef Langer

HEAD OF IT CORPORATE SOLUTION TEAM | Západoslovenská distribučná, a.s.

Róbert sa už od prvých dní prezentoval zodpovedným a profesionálnym prístupom k práci. Veľmi pozitívne hodnotím jeho komunikačné zručnosti, systematickosť pri spracovávaní jednotlivých úloh a ich včasné riešenie. Rovnako tak som si vždy cenil jeho proaktívny prístup a záujem prenikať hlbšie do jednotlivých tém. V úvode bolo jeho technické know-how plne postačujúce a po krátkom predstavení do konkrétnej špecifickej oblasti, vedel plynulo a samostatne pokračovať. Neskôr dokázal už samostatne zaškoliť ďalšieho kolegu v rovnakých oblastiach zodpovedností.

Ing. Martin Gregor

Ing. Martin Gregor

Konateľ spoločnosti | OnlineUčtáreň.sk

Ďakujem za rýchle vybavenie mojej požiadavky (jaspravim.sk). Otestoval som program na pár údajoch a funguje, presne ako som si predstavoval.

Resume

Check my resume

Summary

Robert Smidak

An experienced developer and IT consultant passionate about turning complex business needs into practical, high-performing solutions. With roles at Yanfeng, ZSE, and PwC under my belt, I’ve developed not only strong technical skills but also a keen understanding of diverse business environments. I work with a range of programming languages and technologies, adapting quickly to meet the unique requirements of each project. Whether it’s front-end, back-end, or automation, I bring both technical precision and a strategic perspective to every challenge.

Education

Management

2013 - 2015

Univerzita Komenského v Bratislave

General

2008 - 2012

Gymnázium Ivana Horvátha v Bratislave

Certifications

ITIL® Foundation Certificate in IT Service Management (ITILF) in AXELOS

Issued Aug 2016

Credential ID 5773242.20568994

English Upper-Intermediate B2 in British Council

Issued Jun 2019

Credential ID 418508

Certified System Administrator in ServiceNow

Issued Nov 2019

Credential ID 20606787

Professional Experience

IT Corporate Solutions Consultant @ ZSE

2019 - 2021

Bratislava, Slovakia

  • Application Consulting: Managed intranet and public portals (ZSDIS.sk, ZSE.sk), Power BI implementation, and internal DMS system.
  • Support & Reliability: Resolved all major/minor incidents as Level 2 support — ensuring high availability of business-critical systems.
  • Operational Improvements: Streamlined processes, provided exceptional client support, and delivered cost savings through efficiency initiatives.
  • Reporting & Coordination: Prepared weekly progress reports on project specifications, conflicts, and team activities — improving transparency and decision-making.
  • Consultation: Worked closely with internal customers on project status, proposals, and technical issues to align IT solutions with business needs.
  • Collaboration: Coordinated with analysts, developers, and infrastructure teams to deliver reliable and high-performance solutions.
  • System Enhancements: Modified existing software to fix errors, upgrade interfaces, and boost overall performance.
Key Benefits Delivered:
  • Increased system reliability and user satisfaction by ensuring consistent 2nd-line support.
  • Reduced costs through operational improvements and efficiency gains.
  • Improved management visibility and project planning with detailed reporting.
  • Delivered stable and scalable solutions for mission-critical services.

Senior IT Specialist @ PwC Slovakia

2016 - 2019

Bratislava, Slovakia

  • Leadership: Acted as Deputy IT Relationship Manager, leading a team of 9 and guiding IT initiatives across the organization.
  • Regional Supervision: Supported local CEE teams in 20+ countries, delivering agile solutions to major incidents.
  • Knowledge Management: Oversaw IT Knowledge Base activities, creating and reviewing 300+ articles to standardize processes across the region.
  • System Implementation: Contributed to successful rollouts of ServiceNow (Incident & Knowledge Management, Service Catalogue), G Suite, Skype for Business, and OneDrive.
  • Process Improvements: Actively enhanced user experience and efficiency in G Suite and ServiceNow applications.
  • Cost Optimization: Regularly reviewed budgets and reduced IT costs through effective resource management.
  • High-Volume Support: Handled an average of 200+ service requests/incidents per week, ensuring timely resolution and excellent customer service.
Key Benefits Delivered:
  • Strengthened IT collaboration across 20+ countries with standardized knowledge and agile response.
  • Enhanced service efficiency by implementing and optimizing business-critical IT tools.
  • Improved cost efficiency through proactive budget management.
  • Boosted user satisfaction by introducing new features and streamlining IT processes.

Personal Projects

My personal projects

Duplicate Photo Remover

Scans folders and subfolders to find and delete duplicate photos. Save space and organize your collection with just a few clicks.

Online PDF Tools

Browser-based PDF tools — no uploads to server. Free, safe, and secure to use.

BudgetHam

Manage and visualize your expenses and incomes.

PC Helper Tool

Professional IT tool for diagnosing and resolving common PC issues.

Slovak Nameday Calendar

Subscribe once — namedays stay up to date in your phone or Google Calendar.

GitHub & Gists

Quick and helpful Python and PowerShell scripts.

GeoGuess Continent Game

Knowledge game to learn where countries are located on the map.

Code Beautifier

Format HTML, CSS, JS, JSON, or XML beautifully — instantly in the browser.

Timezone Converter

Convert time effortlessly between any world time zones.

iPhone Export Organizer

Organize iPhone photos and videos — sort files, convert HEIC to JPG, distinguish camera vs. downloaded media.

Portfolio

Selected work & client projects

Internal

Autiva

Internal system for managing clients, vehicles, and cases — full insurance-claim workflow from processing claims to replacement vehicle lending.

PHPInternal CRMInsurance
Internal

Warehouse System

Internal warehouse system for a nutrition e-shop — recipes, inventories, goods receipt & dispatch, orders, and cash register.

Internal Inventory System
Video

AI Product Video

Presentation video with AI-generated avatar and scenes, final cut in Final Cut Pro — for a custom lens manufacturer.

AIFinal Cut Pro
Automation

Accounting Automation

Automation converting MRP output to Pohoda, plus automatic invoice renaming for an online accounting company.

PythonPohoda
Automation

News Publishing Pipeline

Automated workflow: API fetch, ChatGPT paraphrasing, and publishing to the client's portal.

PythonOpenAI API

Contact

Contact me

Social Profiles

Email Me

robert@smidak.sk

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